Overview
With a growing volume of financial data across multiple sources, Chatmeter spent significant time manually Harmonizing data to calculate MRR/ARR. Discern streamlined this process by automating key analytics in real time, reducing reporting time by 85% and allowing teams to focus on strategic, business performance-driving initiatives.
Additionally, Discern has improved Chatmeter’s reporting with:
- Real-Time Financial Insights: Enables faster ARR reporting, data-driven decisions with mid-month reporting instead of waiting for end-of-month reconciliations.
- Increased Efficiency & Productivity: Automates data consolidation, eliminating manual data adjustments and freeing teams to focus on strategy.
- Seamless Data Integration: Centralizes financial data from spreadsheets and NetSuite into one intuitive, unified platform.
We didn’t realize how much time we were wasting until we saw what was possible with Discern. Now, instead of spending hours pulling reports, we get real-time insights instantly—freeing us to focus on strategy and growth.
Nichole Peterson
VP of Finance
The Challenge
Before using Discern, Chatmeter managed ARR, GRR, and NRR through spreadsheets, which became increasingly complex as data volumes grew. While NetSuite provided robust capabilities, it lacked the flexibility for
real-time ARR tracking, contract adjustments, and SaaS-specific analytics in a single platform.
Like many SaaS companies, Chatmeter explored other tools to replace manual spreadsheets and the workflow needed for ARR calculation. But it found those platforms weren’t built to handle complex SaaS MRR calculations.
The Solution
Discern provided Chatmeter with a single, intuitive platform and an expert data team to centralize financial data, seamlessly integrating contract information, revenue tracking, and adjustments in real time. All custom business rules are incorporated into Discern. Annual price increases, pending renewals are readily apparent. This eliminated hours of manual work and empowered leadership with faster, data-driven decision-making with customer insights.
Beyond its technology, Discern stood out for its responsive customer support and easy implementation. Unlike other complex solutions, Chatmeter quickly saw value without a steep learning curve.
About Chatmeter
Chatmeter uses AI to help multi-location brands manage their reputation and customer connections. With real-time insights and end-to-end visibility, it’s a trusted partner across industries, retaining 93% of its customers.
